Exceptional support solutions

Delivering customer satisfaction
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Expert support solutions
Delivering excellence in customer care

Freelance Customer Support Lead

Delivering impactful support with precision and leadership

✅ 5+ years leading high-performing customer support teams across global clients.

🧰 Expert in Zendesk, Freshdesk, Intercom, and Amaze.

💬 Skilled in email & live chat support, delivering seamless customer experiences.

📈 Led a 7-member team to:

90% boost in customer satisfaction

75% faster resolution times

90% improvement in agent performance

🤝 Working with Adscendmedia LLC & OnlineOase Limited.

🔧 Strengths: coaching, conflict resolution, and support process optimization.

🚀 Available for freelance roles to enhance customer retention and service efficiency.

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customer support, team management, CRM tools, satisfaction, resolution time
Customer support excellence
Elevate your support experience with expertise

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Your partner in customer support.

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Location

Kolkata, WB IN

Hours
  1. Monday
    9:00am
    –
    10:00pm
  2. Tuesday
    9:00am
    –
    10:00pm
  3. Wednesday
    9:00am
    –
    10:00pm
  4. Thursday
    9:00am
    –
    10:00pm
  5. Friday
    9:00am
    –
    10:00pm
  6. Saturday
    9:00am
    –
    6:00pm
  7. Sunday
    9:00am
    –
    12:00pm