With five years of experience in customer support team management, I specialize in building and leading high-performing teams that drive results. I have successfully overseen a 7-member support team, achieving an impressive 85% boost in customer satisfaction and a 35% reduction in resolution time. My approach focuses on coaching team members, implementing process improvements, and fostering a customer-centric culture. I utilize advanced CRM tools like Zendesk and Freshdesk to enhance efficiency and effectiveness. If you're looking to elevate your customer support experience, let's collaborate to create a winning strategy.